1. Overview
At FixTech.online, we strive to provide quality remote technical support services to help resolve your issues efficiently. However, due to the nature of our services, refunds are handled carefully to maintain fairness and transparency.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- If we are unable to provide the agreed-upon service after reasonable attempts
- If there is a billing error or duplicate charge
- If you cancel a service before it has started and no support has been provided
3. Non-Refundable Services
Please note that we do not offer refunds for:
- Services that have already been fully or partially delivered
- Issues caused by third-party software, hardware defects, or external factors beyond our control
- Services declined or canceled after the technician has begun working on your issue
4. How to Request a Refund
To request a refund, please contact us within 7 days of your service delivery via:
Email: Hello@Fixtech.online
Include your order details and reason for the refund request. We will review your case and respond within 5 business days.
5. Refund Process
If a refund is approved, it will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
7. Contact Us
If you have questions or concerns about our Refund Policy, please reach out: